TERMS & PRIVACY
This page covers two things: the terms that govern how you use our website, programs, and materials, and how we handle your information. We’ve written both in plain language, because legal pages that nobody can read aren’t doing anyone any favors.
If you have a question about anything here, email us at hello@rockstarworkforce.com.
PART ONE: TERMS OF USE
Who we are
Rockstar Workforce, Inc. is a leadership development company founded in 2017. We’re based in Nashville, with deep roots in Phoenix, and we serve teams nationwide. In these terms, “we,” “us,” and “our” mean Rockstar Workforce, Inc. “You” means you, and if you’re acting on behalf of an organization, it means that organization too.
Agreeing to these terms
By using rockstarworkforce.com, downloading our free resources, enrolling in a program, or holding one of our certifications, you agree to these terms. If you don’t agree, please don’t use the site or our services.
If you’ve signed a separate agreement with us — a program contract, statement of work, certification agreement, or licensing agreement — that document governs where it conflicts with anything here.
What we provide
We offer leadership assessments, structured development programs including Foundations and Amplify, a certification track, our book Building a Rockstar Workforce, and free resources such as our audiobook. Specifics of what’s included in any paid engagement are set out in the agreement for that engagement, not here.
We may change, pause, or discontinue any part of our offerings. We’ll honor commitments already made under a signed agreement.
Our intellectual property
This is the section that matters most to us, so we’ll be direct.
The Leadership Mechanics™ framework, our assessments and their scoring, our program curricula, workbooks, slides, videos, facilitation guides, our book and audiobook, and the copy and design of this website are all our property. They’re protected by copyright, trademark, and trade secret law. Rockstar Workforce, Leadership Mechanics, Foundations, and Amplify are our marks.
When you enroll in a program or buy our materials, you’re buying access and the right to use them for your own development and, where the agreement says so, for the development of your own team. You are not buying the right to redistribute, resell, republish, or teach from them.
Specifically, you may not:
- Copy, reproduce, or distribute our program materials, assessments, or written content beyond the scope of your agreement with us
- Use our materials to deliver leadership training, coaching, or consulting to third parties, whether paid or unpaid, without a license from us
- Create derivative works from our frameworks or materials, or present our methodology as your own
- Use our content to train, fine-tune, or otherwise develop machine learning or AI models
- Remove, obscure, or alter any copyright, trademark, or attribution notice
- Scrape, crawl, or use automated tools to extract content from this site
- Reverse-engineer our assessments or attempt to reconstruct their scoring logic
- Use our marks in a way that suggests we endorse, sponsor, or are affiliated with you when we aren’t
You’re welcome to quote us with attribution, share links, and talk about what you learned. That’s different from repackaging our work.
Certification
If you hold a Rockstar Workforce certification, you’re licensed to use the credential and associated marks while your certification is current and in good standing. That license is personal to you and doesn’t transfer.
Holding a certification does not, on its own, grant you a license to deliver our programs commercially or to use our program materials with clients. If that’s what you want to do, talk to us — it requires a separate agreement.
We may suspend or revoke a certification for misrepresenting its scope, misusing our materials or marks, or conduct that we reasonably judge to bring the credential into disrepute. Where a separate certification agreement exists, its terms control.
Free resources
Our audiobook and other free resources are exactly that — free. In exchange, we ask for your email address and add you to our mailing list, which you can leave at any time with one click. We provide these resources as-is, and we may change or withdraw them.
Enrollment, payment, and cancellation
Payment terms — including any cancellation or refund rights — are set out in the agreement for your specific engagement. That document controls.
We don’t operate a blanket refund policy. We look at cancellation and refund requests individually, taking into account where you are in the program and the circumstances. If something isn’t working, tell us early rather than late. Email hello@rockstarworkforce.com and we’ll talk it through.
Invoices are due on the terms stated on the invoice. We may suspend access to program materials or a certification while an account is past due.
Results aren’t guaranteed
Leadership development works when people do the work. We stand behind our methodology and we’ve seen it change how teams operate, but we can’t and don’t guarantee any particular outcome — no specific improvement in retention, engagement, performance, revenue, or promotion.
Any results, case studies, or testimonials we share reflect what those specific clients experienced. They’re not a promise of what you’ll experience. Nothing on this site or in our programs is legal, HR, financial, or medical advice, and it isn’t a substitute for professional counsel on employment matters. Decisions about hiring, discipline, termination, and compensation are yours, and you should run them past your own advisors.
Links to other sites
We sometimes link out. We don’t control those sites and we’re not responsible for their content or their privacy practices.
Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost business opportunity, arising from your use of this site, our materials, or our services. Our total liability for any claim will not exceed the amount you paid us for the specific engagement giving rise to the claim in the twelve months before the claim arose.
Our site and free resources are provided as-is, without warranties of any kind, express or implied.
Some jurisdictions don’t allow certain limitations, so parts of this section may not apply to you.
Changes to these terms
We may update these terms. When we do, we’ll change the “last updated” date at the top of this page. If a change is significant and you’re an active client, we’ll tell you directly. Continuing to use the site or our services after an update means you accept the revised terms.
Governing law
These terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules. Any dispute will be brought in the state courts located in Sumner County, Tennessee, or in the federal court serving that county, and you and we both consent to that venue.
Questions
Email hello@rockstarworkforce.com.
PART TWO: PRIVACY POLICY
The short version
We’re a business-to-business company. The information we hold is mostly work contact information — names, work emails, company names, job titles — belonging to people who asked to hear from us or who are working with us. We don’t sell it and we don’t rent it.
We use analytics to understand how the site is used. We don’t currently run retargeting advertising, but we expect to, and we’ve described below how it will work when we do.
The longer version follows.
Information you give us
Depending on how you interact with us, we may collect:
- Your name, work email address, phone number, company name, and role, when you fill out a form, download a resource, request a conversation, or enroll in a program
- Your assessment responses and results, if you take one of our assessments
- Your participation in a program — sessions attended, exercises submitted, notes you share with a facilitator
- Anything you tell us in an email, a call, or a message on social media
- Payment information, when you buy something. We don’t store card numbers ourselves — QuickBooks and HubSpot handle payment processing for us.
Information collected automatically
When you visit the site, our hosting and analytics providers log standard technical data: IP address, browser type and version, pages viewed, referring page, timestamps, and time on page. On its own this usually doesn’t identify you, though it can be combined with other data in ways that do.
Assessment data, specifically
Assessment responses can feel personal, so here’s how we treat them.
Your individual results belong to you and to whoever commissioned the assessment. If your employer engaged us, they will typically see your individual results — we’ll be clear about that before you begin, and if you’re not comfortable with it, don’t complete the assessment. When we report on a team or organization, we report in aggregate. We may use de-identified, aggregated response data to improve our instruments and our framework. We do not sell assessment data to anyone, ever, in any form.
How we use your information
To deliver what you asked for. To respond to you. To run and improve our programs and assessments. To send you emails you’ve opted into, and to tell existing clients about things relevant to their engagement. To handle billing. To advertise our programs, including showing our ads to people who have already visited our site. To keep the site working and secure. To meet legal, tax, and accounting obligations.
We won’t use your information for a purpose that’s incompatible with the reason you gave it to us.
Cookies, analytics, and advertising
We use cookies and similar technologies for a few different jobs. They’re worth separating, because people generally mind the last one and don’t mind the first.
Necessary. Keeping the site working, remembering your preferences, and making forms submit. These can’t be switched off without breaking things.
Analytics. We use Google Analytics to understand which pages people actually read, where visitors come from, and how the site performs. HubSpot also sets cookies that connect a form submission to the path that led to it.
Advertising. We don’t run retargeting advertising today. We expect to start, and we’re telling you now rather than after the fact.
When we do, it will work like this. We’ll place advertising pixels on this site — from platforms such as LinkedIn, Meta, or Google — that let us show our ads to people who’ve visited us and tell us when an ad led to a visit. This is commonly called retargeting. In practice it means that after you read about Foundations here, you may see a Rockstar Workforce ad elsewhere. We may also upload email addresses from our marketing list to those platforms in hashed form, so we can show ads to that audience or build a similar one. Hashing means the platform can match an address it already has without us handing over a readable list.
We’ll name the specific platforms on this page before we begin, and update the date at the top.
You can block or delete cookies in your browser settings, and you can opt out of analytics and advertising uses specifically. See “Your choices” below.
Who we share information with
We share information with service providers who help us operate, and only as much as they need:
- HubSpot — our CRM, form handling, email marketing, and some payment processing
- Vercel — website hosting and delivery
- Cloudflare — delivery of audio and document resources
- Google Workspace — our email and file storage
- Google Analytics — site analytics
- QuickBooks — invoicing and payment processing
- Advertising platforms — once we begin advertising, these will receive pixel data from your visit and, where we run audience campaigns, hashed email addresses
- Our accountants, attorneys, contractors, and facilitators, where their work requires it
We may also disclose information if the law requires it, in connection with legal proceedings, to protect our rights, or in the event of a merger or sale of the business — in which case we’d tell you.
We are US-based and our providers primarily store data in the United States.
What we don’t do — and one thing worth being precise about
We do not sell your personal information for money. We do not share it with data brokers. We do not disclose your assessment responses to anyone other than you and the party who commissioned the assessment. Assessment data is never used for advertising, full stop.
Here’s the precise part. Several state privacy laws define “sale” and “share” broadly enough that running advertising pixels and uploading hashed email addresses to ad platforms can fall inside those definitions, even though no money changes hands and no readable list ever leaves our hands. That isn’t something we do today, but it’s something we expect to do, and we’d rather tell you now than rely on a narrow reading later. If you don’t want your information used this way, the opt-out instructions are directly below, and we’ll honor them.
How long we keep it
We keep information as long as we need it for the purpose we collected it, and then we delete it or de-identify it. In practice: marketing contacts stay until you unsubscribe or ask us to remove you; client and program records stay for the length of the engagement plus the period our tax, accounting, and legal obligations require; assessment data stays for the term set out in the relevant engagement.
Security
We protect information using commercially reasonable safeguards and we choose providers who do the same. No method of transmission or storage is completely secure, and nobody can promise otherwise. If a breach affects your information, we’ll comply with the notification laws that apply to us.
Your choices
You can unsubscribe from our marketing emails at any time using the link in any email, or by emailing us.
To opt out of advertising and retargeting, pick whichever is easiest:
- Email us at hello@rockstarworkforce.com and ask to be excluded. We’ll suppress your address from our advertising audiences. This is the most direct route, and the one we control end to end.
- Turn on Global Privacy Control in your browser. Some browsers support it natively and others offer it as an extension. It sends an automated opt-out signal that we honor.
- Adjust ad settings with the platforms directly. LinkedIn, Meta, and Google each let you limit ad personalization from your account privacy settings.
- Use an industry opt-out tool. The Digital Advertising Alliance operates a tool called WebChoices that manages interest-based advertising preferences across participating companies.
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email hello@rockstarworkforce.com and we’ll respond within thirty days. We may need to keep some records where the law requires it, and we’ll tell you if that’s the case.
You can decline to give us information. Some things won’t work without it.
We won’t treat you differently for exercising any of these choices.
If you believe we’ve mishandled your information, tell us and we’ll investigate and respond in writing. You also have the right to contact your state attorney general or relevant data protection authority.
Children
Our services are for working adults. We don’t direct any of our products or services to children under 13 and we don’t knowingly collect their information. If you believe a child has given us information, email us and we’ll delete it.
Changes to this policy
We may update this policy. We’ll post changes on this page and update the “last updated” date. If a change materially affects how we use information we already hold, we’ll notify you.
Contact
Questions about privacy, or a request about your information:
hello@rockstarworkforce.com